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SHIPPING POLICY

Estimated shipping delivery times:

 

USA: 3-5 business days

Canada: 5-10 business days

World: 10-20 business days

 

Your order will be sent out on average within 3 days of ordering.

 

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

 

Order never arrived:

If your order didn't end up arriving, be sure to let us know!

 

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

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RETURN & EXCHANGE POLICY

Return

Thanks for shopping at Maile and helping us with our cause. If you are not entirely satisfied with your purchase, we're here to help. Returns You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item, unless your purchase was damaged, than we will replace your same order for free if wanted. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Contact Us If you have any questions on how to return your item to us, contact us.